Frequently asked questions

Frequently Asked Questions (FAQs)

Welcome to GIVVO (givvo.ae). Below are answers to the most common questions about ordering, delivery, and refunds. If you need further assistance, our support team is always happy to help.

1. What is GIVVO?

GIVVO is an online gifting platform based in the UAE, offering curated gift options such as chocolates, flowers, cakes, and selected non-edible items like jewellery or gift hampers, perfect for all occasions.

2. How do I place an order?

Simply browse our website, select your desired product, add it to your cart, enter delivery details, and complete the payment online. You will receive an order confirmation once payment is successful.

3. Can I customize my gift?

Yes, some products allow customization (such as messages or packaging). Customization options, if available, will be shown on the product page.

4. Do the products look exactly like the photos?

Product images are for reference only. While we aim to match the images as closely as possible, slight variations may occur due to availability, customization, or seasonal factors.

5. Where do you deliver?

We currently deliver across selected locations within the United Arab Emirates. Available delivery areas will be shown during checkout.

6. Can I choose a delivery date and time?

Yes, you can select a preferred delivery date and available time slot at checkout. Please note that delivery times are estimates and not guaranteed.

7. What if the recipient is not available at the time of delivery?

If the recipient is unavailable, our delivery partner may attempt to contact them or reschedule for non-expiring edible items only. Additional charges may apply for re-delivery.

8. Can I cancel or change my order?

Orders containing edible or customized items cannot be cancelled or changed once confirmed.
Non-edible, non-customized items may be cancelled only if the order has not yet been processed or dispatched.

9. What is your refund policy?

Edible items (chocolates, cakes, flowers, and other perishable goods) are non-refundable and non-returnable.
Non-edible items may be reviewed if they are damaged, defective, or significantly different from what was ordered.

10. What should I do if I receive a damaged or incorrect item?

Please contact us within 1 hour of delivery with clear photos and your order details. All cases are subject to investigation before resolution.

11. Will I get a refund or replacement?

If, after investigation, the issue is confirmed:

We may replace the item, or
The matter may be settled with a GIVVO gift voucher of equivalent value.

Refunds to the original payment method are not guaranteed, especially for edible items.

12. Are gift vouchers refundable?

No. Gift vouchers are non-refundable, non-transferable, and must be used within the validity period stated at the time of issue.

13. How can I contact GIVVO?

You can reach us through the contact details provided on givvo.ae. Our support team will respond as soon as possible.

14. Are my payments secure?

Yes. All payments made on givvo.ae are processed through secure and trusted payment gateways in accordance with UAE regulations.

15. Which laws govern GIVVO?

GIVVO operates in compliance with UAE Consumer Protection Laws, and all transactions are governed by the laws of the United Arab Emirates.

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